11be Frequently Asked
Questions

Creating an 11be account takes less than three minutes. Visit 11be.bar, click the registration button, enter your mobile number or email address, choose a strong password, and confirm your date of birth to verify you are 21 or older. Once registered, you will receive a confirmation message and can log in immediately to explore the platform.

11be requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by a photo ID. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months.

Account verification at 11be is typically completed within 24 hours of submitting your documents. During busy periods it may take up to 48 hours. You will receive a notification via email or SMS once your KYC review is complete. Deposits are available immediately after registration, but withdrawals require verified status.

No. 11be strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of the 11be Terms and Conditions and will result in the suspension of all associated accounts and the forfeiture of any balances or bonuses held within them.

To reset your 11be password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a reset link or OTP within a few minutes. Follow the instructions to create a new password. If you do not receive the reset message, check your spam folder or contact [email protected].

To permanently close your 11be account, contact the support team at [email protected] with the subject line "Account Closure Request" and include your registered username. Before closure, make sure to withdraw any remaining balance. Note that permanent closure is irreversible, and the same identity details cannot be used to open a new account in future.

To deposit via bKash on 11be, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, follow the on-screen instructions to complete the bKash send-money flow, and your 11be account will be credited instantly. The minimum bKash deposit is ৳200.

bKash deposits on 11be are credited instantly in the vast majority of cases. Funds typically appear in your 11be account balance within 30 seconds to 2 minutes of a successful bKash transaction. If a deposit has not appeared after 10 minutes, contact 11be live chat support with your bKash transaction ID so the team can investigate.

Yes. 11be supports deposits via Nagad, Rocket (Dutch-Bangla Bank), and Upay in addition to bKash. The process is the same for all mobile wallets: select your preferred method in the Deposit section, enter the amount, and complete the transfer from your mobile wallet app. All mobile wallet deposits are processed instantly with no fees charged by 11be.

The minimum withdrawal amount on 11be is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers to accounts at BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank, or City Bank, the minimum withdrawal is ৳1,000. There is no maximum single withdrawal limit for verified accounts in good standing.

11be processes withdrawal requests within 1 to 4 hours for mobile wallet methods such as bKash, Nagad, and Rocket during normal operating hours (08:00–24:00 BST). Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank. Withdrawals submitted outside normal hours are processed the next morning.

11be does not charge any platform fees on deposits or withdrawals. Your deposit amount is credited in full to your 11be balance, and your withdrawal amount is sent in full to your mobile wallet or bank account. Your mobile network operator or bank may apply their own standard transaction charges, which are outside 11be's control.

To bet on BPL (Bangladesh Premier League) matches at 11be, navigate to the Cricket section from the main menu, select the BPL league, and choose an upcoming or live match. You will see a full list of available markets including match winner, top batsman, total runs, and more. Select your bet, enter your stake in BDT, and confirm your wager.

Yes. 11be covers a wide range of international cricket tournaments including the IPL, ICC T20 World Cup, ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Markets for major international matches are available well in advance of the first ball, with pre-match and live in-play betting options for most fixtures.

11be offers 500+ slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. All slots can be played on mobile and desktop without downloading any additional software.

Yes. 11be's live casino section is powered by Evolution Gaming and Ezugi and features real human dealers streaming in HD from professional studio environments. Available live casino games include Baccarat, Blackjack, Roulette, Dragon Tiger, Andar Bahar, and a range of live game shows. Live tables operate 24 hours a day, 7 days a week.

Yes. The entire 11be platform is fully optimised for mobile play on both Android and iOS devices. You do not need to download a separate app — simply visit 11be.bar in your mobile browser and all games, sports betting markets, live casino tables, deposits, and withdrawals are available in a seamless mobile experience.

All casino games on 11be use certified Random Number Generator (RNG) technology supplied by the original game studios. Each game's RTP (Return to Player) percentage is set by the developer and cannot be altered by 11be. Live casino games are streamed in real time, making the outcome entirely dependent on physical cards, roulette wheels, and dice — with no algorithmic interference.

11be offers a welcome bonus to new players on their first deposit. The bonus amount is credited to your account automatically after your qualifying deposit is confirmed. A wagering requirement applies before bonus funds can be converted to withdrawable cash — full details including the wagering multiplier, eligible games, and expiry period are listed in the current promotion terms on the platform.

A wagering requirement (also called a rollover or playthrough requirement) means you must wager the bonus amount a specified number of times before you can withdraw it as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement requires ৳20,000 in total bets. Progress towards clearing your wagering requirement is tracked in real time in your 11be account dashboard.

Yes. All 11be bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not met before the expiry date, the bonus and any associated winnings will be removed automatically. Always check the specific terms of each promotion in your account or on the 11be promotions page.

Yes. 11be operates a tiered VIP and loyalty programme that rewards consistent players with exclusive benefits including higher deposit and withdrawal limits, personalised bonuses, a dedicated account manager, faster withdrawal processing, and invitations to special events. Players are promoted through the tiers automatically based on their wagering activity over rolling time periods.

Winnings generated from bonus funds cannot be withdrawn until the full wagering requirement attached to that bonus has been met. Once the requirement is cleared, the resulting real-cash balance is yours to withdraw without restriction. Your 11be account dashboard clearly separates your real-cash balance from your bonus balance at all times so you always know where you stand.

Yes. 11be regularly runs seasonal and event-based promotions tied to major occasions in Bangladesh including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and high-profile cricket events such as BPL, IPL, and the ICC T20 World Cup. These promotions often include deposit match bonuses, free bets, prize draws, and enhanced odds. Check the promotions section of your 11be account for current offers.

11be uses 256-bit SSL encryption to protect all financial transactions and personal data on the platform. Player funds are held in segregated accounts separate from operational funds. All casino games are powered by certified RNG technology from established providers. 11be is a safe and reliable platform built specifically for Bangladeshi players.

The minimum age to register and play on 11be is 21 years old. This is strictly enforced through mandatory KYC identity verification during account registration. Any account found to belong to a person under 21 will be suspended immediately, all funds retained, and all winnings forfeited. 11be does not permit underage gambling under any circumstances.

To set a deposit limit on 11be, log in, go to Account Settings, and select the Responsible Gaming section. Choose between a daily, weekly, or monthly deposit cap and enter your desired limit in BDT. Deposit limits take effect immediately. Reducing a limit applies instantly; increasing a limit is subject to a mandatory 7-day cooling-off period.

If you feel that gambling is negatively affecting your life, you can self-exclude from 11be at any time. Go to Account Settings, select Responsible Gaming, and choose a self-exclusion period of 6 months, 1 year, 2 years, or permanent closure. Alternatively, contact [email protected] or use 24/7 live chat and a member of the responsible gaming team will activate exclusion immediately.

Yes. 11be provides session time limits and reality check reminders as part of its responsible gaming toolkit. You can set a maximum session duration in your account settings, after which you will be automatically logged out. Reality check pop-ups can be configured to appear at intervals of 30 minutes, 1 hour, or 2 hours, showing your net session result to help you make informed decisions about continuing.

If gambling is causing you stress, financial hardship, or mental health concerns, please reach out for support. Contact the 11be responsible gaming team at [email protected] or via 24/7 live chat — our team is trained to assist and can immediately activate cooling-off periods or self-exclusion on your behalf. You can also find further guidance on our dedicated Responsible Gaming page, which lists additional support resources available in Bangladesh.