11be Privacy Policy — How We Collect, Use & Protect Your Data

1. Introduction

Welcome to the 11be Privacy Policy. 11be operates the online casino and sports betting platform accessible at https://11be.bar, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that the privacy of your personal data is important, and we take our responsibilities as a data controller seriously.

This policy has been written in plain English so that every player can understand how their information is used. We have structured it into clearly numbered sections, each addressing a specific aspect of our data practices. We encourage you to read this document in full before registering an account or making any deposit on the 11be platform.

This Privacy Policy should be read alongside the 11be Terms & Conditions and the 11be Responsible Gaming Policy, both of which are accessible from the site footer. Together, these three documents form the full agreement between you and 11be.

2. Information We Collect

11be collects personal data from users through a variety of means, including account registration forms, financial transaction processing, customer support interactions, and automated technical collection via our platform infrastructure. The categories of data we collect are as follows:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless directly relevant to a responsible gaming assessment and only with your explicit consent. We do not collect payment card numbers directly — all card-based transactions (where applicable) are processed entirely by our third-party payment partners.

3. How We Use Your Information

11be uses the personal data it collects for the following purposes. In each case, we process only the minimum data necessary to fulfil that specific purpose:

• Account Management: To create and maintain your registered 11be account, verify your identity, reset credentials, and manage your account settings and preferences.
• KYC Verification: To verify that you meet the minimum age requirement of 21 years, to confirm your identity before processing withdrawals, and to comply with anti-money-laundering obligations.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to maintain accurate financial records of all transactions in BDT.
• Platform Operation: To deliver casino games, live dealer tables, sportsbook markets (cricket BPL, IPL, T20 World Cup, football, kabaddi), and all other gambling services offered on the 11be platform.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in the 11be Terms & Conditions.
• Customer Support: To respond to queries, complaints, and disputes submitted via live chat, email, or WhatsApp. Support transcripts may be retained for quality assurance and dispute resolution purposes.
• Responsible Gaming: To monitor gambling patterns, identify signs of problem gambling, administer self-exclusion requests, enforce deposit limits, and deliver responsible gaming communications where appropriate.
• Marketing & Promotions: To send promotional offers, bonus notifications, and seasonal campaign communications (such as Eid, BPL, Pohela Boishakh promotions) where you have provided consent to receive such communications. You may withdraw consent at any time.
• Legal Compliance: To comply with applicable legal obligations, regulatory requirements, and lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, functionality, and user experience of the 11be platform.

4. Legal Basis for Processing

11be processes personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted when registering your 11be account — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws, including KYC identity verification, anti-money-laundering record-keeping, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out for the legitimate business interests of 11be, such as fraud detection, platform security, and aggregated analytics — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain optional data collection activities. You may withdraw consent at any time by contacting [email protected] or adjusting your account notification settings.

5. Cookies & Tracking Technologies

11be uses cookies and similar tracking technologies on the platform to ensure correct functionality, remember your preferences, and gather anonymised analytics. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for core platform functions such as session management, login state, and security token validation. These cookies cannot be disabled without breaking the platform. No consent is required for strictly necessary cookies.
• Functional Cookies: Used to remember your preferences, such as language settings, display choices, and recently viewed games. These improve your experience but are not essential to the platform's operation.
• Analytics Cookies: Collect anonymised, aggregated data about how users interact with the platform — such as which pages are visited most frequently, average session length, and navigation paths. This data is used solely for internal platform improvement and is not shared with third-party advertisers.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and multi-accounting attempts on the 11be platform.

You may control non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from using the core gambling features of the platform, but may affect your experience. Disabling strictly necessary cookies will impair or prevent access to the platform entirely.

6. Data Sharing & Third Parties

11be does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose:

• Payment Processors: We share transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, and DBBL — to facilitate deposits and withdrawals in BDT. These partners receive only the data necessary to process the specific transaction.
• Game Studios & Content Providers: Casino game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to deliver their games and ensure fair RNG operation. These providers do not receive your personally identifiable information.
• KYC & Identity Verification Partners: Identity documents submitted during KYC verification may be processed by trusted third-party verification service providers. These providers are contractually bound to process such data only for the purpose of identity verification on behalf of 11be.
• Fraud Prevention Services: Anonymised behavioural and technical data may be shared with fraud detection service providers to identify and prevent prohibited activity on the platform.
• Legal & Regulatory Authorities: 11be will disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law or a valid legal order. We will notify affected users of such disclosures where legally permitted to do so.
• Business Transfers: In the event that 11be undergoes a merger, acquisition, or transfer of business assets, user data may be transferred to the acquiring entity as part of that transaction. Affected users will be notified via their registered email address prior to any such transfer.

All third parties with whom 11be shares personal data are required to maintain appropriate data security standards and to process such data only in accordance with our instructions and applicable law.

7. Data Retention

11be retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate analytics purposes.

8. Data Security

11be implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and the 11be platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing https://11be.bar.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on secure servers. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Internal staff members can only access the data categories required for their specific role. All access events are logged and regularly audited.
• Two-Factor Authentication: 11be supports two-factor authentication (2FA) for registered user accounts. We strongly encourage all players to enable 2FA in their account security settings to add an additional layer of protection.
• Regular Security Assessments: The 11be platform and its supporting infrastructure undergo regular security assessments to identify and remediate potential vulnerabilities before they can be exploited.

9. Your Rights

As a user of the 11be platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact 11be at [email protected] with a clear description of your request. We will respond within 30 days.

• Right of Access: You have the right to request a copy of the personal data that 11be holds about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you may request that 11be delete your personal data. Note that this right may be limited where we are required to retain data under legal obligations (such as anti-money-laundering record-keeping requirements).
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain situations, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Children & Minors

The 11be platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. If 11be becomes aware that a registered user is under 21, the account will be suspended immediately, all associated data will be reviewed, and winnings from any wagers placed will be forfeited in accordance with the 11be Terms & Conditions.

If you are a parent or guardian and believe that a person under your care has registered an account on the 11be platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act promptly on any report of potential underage access.

11. International Data Transfers

Some of 11be's service providers and technical infrastructure partners may be located outside of Bangladesh. Where personal data is transferred to servers or service providers in other countries, 11be takes appropriate steps to ensure that such transfers are carried out securely and that adequate protections for your data are in place.

These protections include contractual data processing agreements with all third-party recipients that impose data security and confidentiality obligations equivalent to those applied by 11be. Personal data transferred internationally remains subject to this Privacy Policy and will only be used for the purposes described herein.

12. Marketing Communications

11be may send you promotional communications about bonuses, new games, seasonal offers (such as Eid promotions, BPL cricket betting offers, or Pohela Boishakh specials), and other platform news. We will only send marketing communications where you have given us your consent to do so at the time of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any promotional email sent by 11be.
• Adjusting your notification preferences in the Communications section of your 11be account settings.
• Contacting 11be customer support via live chat or email at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications will not affect the delivery of transactional messages, which include deposit confirmations, withdrawal notifications, account security alerts, and other communications necessary for the operation of your account. These service messages cannot be disabled.

13. Changes to This Policy

11be reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered users via their registered email address and/or by displaying a prominent notice on the platform for a period of not less than 14 days before the changes take effect. The effective date at the top of this document will be updated to reflect the date the revised policy enters into force.

Continued use of the 11be platform after the notification period constitutes your acceptance of the updated Privacy Policy. If you do not agree with any change, you must cease using the platform and may request account closure by contacting customer support. The most current version of this Privacy Policy is always available at https://11be.bar/privacy-policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 11be handles your personal data, please contact the 11be data protection team through any of the following channels. All contact details are provided as plain text — they are not clickable links:

• Email: [email protected] — for all data subject access requests, erasure requests, and privacy-related complaints. Please include "Privacy Request" in your subject line.
• Live Chat: Available 24/7 via the chat widget on the 11be platform. Average response time: 2–5 minutes. Suitable for general privacy queries.
• WhatsApp: +880 1700 000000 — available 08:00 to 24:00 Bangladesh Standard Time (BST, UTC+6).

We aim to respond to all data-related requests within 30 days of receipt. Where a request is particularly complex or where a high volume of requests has been received, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.