11be Terms & Conditions — Rules Governing Use of the Platform

1. Definitions

In these Terms & Conditions, the following definitions apply throughout the document unless the context clearly requires otherwise:

• "11be" refers to the online gambling platform accessible at https://11be.bar, including all associated services, features, and sub-sections of the platform.
• "Platform" means the 11be website, mobile-optimised interface, and any related tools, APIs, or services made available to registered users.
• "User" / "You" / "Player" means any individual who accesses, browses, registers on, or uses the 11be platform in any capacity.
• "Account" means the registered user profile created by a player following successful completion of the registration process on the 11be platform.
• "Balance" means the total amount of funds held in a user's account, denominated in Bangladeshi Taka (BDT), including real-money funds and any applicable bonus balances.
• "Bonus" means any promotional credit, free bet, cashback, reload offer, or other incentive issued by 11be to a user subject to applicable wagering conditions.
• "Wager" / "Bet" means any real-money stake placed by a user on a casino game, live dealer table, sports event, or any other gambling product available on the platform.
• "Withdrawal" means a request by a user to transfer funds from their 11be account balance to a designated payment method, including bKash, Nagad, Rocket, Upay, or other supported channels.
• "KYC" means Know Your Customer — the identity and document verification process required by 11be before a user may withdraw funds from their account.
• "Prohibited User" means any person who is under the age of 21, who is located in a jurisdiction where online gambling is unlawful, or who has been self-excluded or suspended from the platform.

2. Acceptance of Terms

By accessing the 11be platform in any manner — including browsing the website without registering — you acknowledge that you have read these Terms & Conditions in their entirety and that you agree to be bound by them. Your continued use of the platform following any amendment to these terms constitutes your acceptance of the revised version.

If you are accessing the platform on behalf of another person or a corporate entity, you represent and warrant that you have the authority to bind that person or entity to these terms. In such cases, the words "you" and "your" refer to both the individual accessing the platform and the entity on whose behalf access is made.

3. Eligibility & Age Requirement

Use of the 11be platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. 11be enforces a strict 21+ age policy across all gambling products, including casino games, live dealer tables, and sports betting. Persons under 21 are absolutely prohibited from registering or placing wagers.
• You are accessing the platform as an individual acting on your own behalf, and not as an agent, trustee, or representative of a third party for the purpose of gambling.
• You have not been previously self-excluded from the 11be platform or from any gambling platform under a recognised responsible gaming scheme.
• You are not an employee, contractor, or close family member of an employee or contractor of 11be, unless you have received explicit prior written permission to use the platform.
• You are of sound mind and are not acting under the influence of substances that impair your judgement at the time of placing any wager.

4. Account Registration

Each individual is permitted to hold one and only one registered account on the 11be platform. The creation of duplicate accounts — whether under the same identity, different identities, or using shared devices or payment methods — is strictly prohibited and will result in the permanent suspension of all associated accounts.

When registering an account, you are required to provide accurate, current, and complete information. You must notify 11be promptly if any information provided during registration changes after your account is created. 11be accepts no liability for errors, delays, or losses arising from inaccurate account information provided by the user.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity that occurs under your account credentials is deemed to have been authorised by you. If you suspect that your credentials have been compromised, you must notify 11be customer support immediately via the contact channels listed in Section 16 of these terms.

11be reserves the right to decline any application for account registration, or to close any existing account, at its sole discretion and without obligation to provide reasons, provided that any undisputed real-money balance is returned to the user via their registered payment method.

5. Deposits & Withdrawals

All financial transactions on the 11be platform are processed in Bangladeshi Taka (BDT). 11be supports the following payment methods for deposits and withdrawals:

Withdrawal requests are subject to KYC verification. Users who have not completed identity verification may be unable to withdraw funds until verification is satisfactorily completed. 11be reserves the right to request additional documentation before processing any withdrawal, particularly for amounts exceeding ৳50,000 in a single transaction or ৳200,000 in a calendar month.

Deposits made via a specific payment method must ordinarily be withdrawn to the same payment method, in accordance with standard anti-money-laundering practice. Exceptions may be made at 11be's discretion upon receipt of satisfactory documentation.

6. Bonuses & Promotions

11be offers a range of bonuses and promotional incentives to registered users, including but not limited to welcome bonuses, deposit match bonuses, cashback offers, free bets, and seasonal promotions tied to events such as the BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions, in addition to any specific terms attached to individual promotions:

• Bonuses are credited in BDT to the user's account as bonus balance and are subject to wagering requirements before they may be converted to withdrawable funds.
• Standard wagering requirements for casino bonuses are 30x the bonus amount unless otherwise specified in the promotion-specific terms. Sportsbook bonuses may carry different wagering conditions.
• Bonus funds may only be used to place wagers on games and markets designated as eligible for bonus wagering in the promotion-specific terms. Not all games contribute equally to wagering requirements — contribution rates are set out in the relevant promotion terms.
• Only one bonus may be active in a user's account at any given time unless the terms of a specific promotion explicitly permit otherwise.
• 11be reserves the right to withdraw any bonus, cancel any pending bonus-related winnings, or void bets placed using bonus funds in cases where there is reasonable evidence of bonus abuse, exploitation of system errors, or collusion.
• Bonuses are non-transferable between accounts and may not be exchanged for cash except upon satisfaction of applicable wagering requirements.
• 11be reserves the right to modify, suspend, or permanently discontinue any promotion at any time without prior notice, subject to honouring bonus funds already credited to a user's account at the time of the change.

7. Betting & Gaming Rules

All wagers placed on the 11be platform are final once confirmed. Users are solely responsible for verifying the accuracy of all selections, stakes, and bet slips prior to confirmation. 11be accepts no liability for errors in selections made by the user.

Casino games and live dealer tables on the 11be platform use certified random number generators (RNG) and are supplied by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The published return-to-player (RTP) percentages for each game are maintained by the respective game studio and are available in the game lobby. 11be does not modify the RTP settings of any third-party game.

In the event of a technical failure during a game or sporting event — including server interruption, connection loss, or a manifest error in odds — 11be reserves the right to void affected wagers and return stakes to user balances. Winnings arising from manifest errors in odds, pricing, or game settings will not be paid and 11be reserves the right to void such bets regardless of whether they have been settled in the user's favour.

Sportsbook bets on cricket, football, kabaddi, and other markets are settled in accordance with the official result declared by the relevant governing body (ICC, FIFA, BCB, etc.). In-play betting markets may be suspended at any time at 11be's discretion during live events.

8. Prohibited Conduct

The following activities are strictly prohibited on the 11be platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other artificial means to place wagers, access the platform, or gain an unfair advantage over other users or the platform itself.
• Colluding with other users to manipulate game outcomes, share bonus funds, or circumvent the platform's fairness mechanisms in any way.
• Using the 11be platform for money laundering, fraud, or any other unlawful financial activity. All suspicious transactions are reported in accordance with applicable anti-money-laundering obligations.
• Creating multiple accounts for the purpose of claiming bonuses, circumventing account limits, or evading a prior suspension or self-exclusion.
• Exploiting software bugs, system errors, or pricing mistakes for financial gain. Any winnings derived from such exploitation will be voided and may be recovered from the user's account.
• Sharing account credentials with third parties, or allowing a third party to use your registered account for any purpose.
• Attempting to reverse-engineer, disassemble, decompile, or otherwise gain access to the source code or infrastructure of the 11be platform.
• Engaging in any form of harassment, abusive communication, or threatening behaviour towards 11be staff or other users via any channel, including live chat, email, or WhatsApp support.

9. Account Suspension & Termination

11be reserves the right to suspend, restrict, or permanently close any user account at its sole discretion. Grounds for suspension include but are not limited to: breach of these Terms & Conditions, suspected fraudulent activity, failure to complete KYC verification, chargebacks or disputed transactions, and any conduct that 11be reasonably believes poses a risk to the integrity of the platform or the safety of other users.

Where an account is suspended pending investigation, 11be will endeavour to resolve the matter within 14 business days. The user will be notified via their registered email address. Where an account is permanently closed due to a breach of terms, any real-money balance (excluding bonus funds and winnings from bonus play) may be returned at 11be's discretion following completion of any outstanding investigation.

Users may request voluntary account closure at any time by contacting 11be customer support. Voluntary account closure requests are processed within 5 business days. Users who wish to self-exclude on responsible gaming grounds should refer to Section 13 of these terms and the separate Responsible Gaming Policy for the applicable process and protections.

10. Intellectual Property

All content on the 11be platform — including but not limited to the 11be brand name, logo, website design, graphics, text, game interfaces, promotional materials, and software — is the proprietary property of 11be or its licensed content partners. All rights are reserved.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial gambling purposes only. This licence does not permit reproduction, redistribution, modification, public display, or commercial exploitation of any 11be content without prior written consent from 11be.

11. Limitation of Liability

To the fullest extent permitted by applicable law, 11be excludes all liability for any direct, indirect, incidental, consequential, or punitive losses arising from your use of the platform. This includes losses arising from: interruptions to the service; technical failures or errors; inaccurate information published on the platform; or decisions made by users in reliance on information provided by 11be.

11be does not guarantee that the platform will be available without interruption, that it will be free from errors, or that defects will be corrected within any specific timeframe. The platform is provided on an "as is" and "as available" basis.

12. Privacy & Data Protection

11be collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of the agreement between you and 11be. By using the platform, you consent to the collection and processing of your personal data as described in that document.

11be uses personal data for the purposes of account management, KYC verification, fraud prevention, customer support, regulatory compliance, and the delivery of personalised promotional communications where the user has consented to receive such communications. 11be does not sell personal data to third parties for marketing purposes.

For full details of how 11be collects, uses, stores, and protects your personal data, please review the 11be Privacy Policy available on the site.

13. Responsible Gaming

11be is firmly committed to responsible gaming. The platform provides tools designed to help users maintain control over their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available to all registered users through the account settings area and via customer support.

Users who feel that their gambling is becoming problematic are strongly encouraged to use these tools without delay and to seek independent assistance. Support resources are available 24/7 through 11be customer support. For detailed guidance on all responsible gaming features and external support resources, please refer to the separate 11be Responsible Gaming Policy accessible from the site footer.

14. Amendments to These Terms

11be reserves the right to amend these Terms & Conditions at any time. When material changes are made, 11be will notify registered users via their registered email address and/or by displaying a prominent notice on the platform for a period of not less than 14 days prior to the changes taking effect.

Continued use of the 11be platform following the notification period constitutes acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must cease using the platform and may request account closure by contacting customer support.

The most current version of these Terms & Conditions is always accessible at https://11be.bar/terms-conditions. The effective date at the top of the document indicates when the current version entered into force.

15. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. In the event of a dispute between you and 11be arising from your use of the platform, the parties agree to attempt to resolve the matter amicably in the first instance by contacting 11be customer support and allowing 11be a reasonable period of not less than 30 days to investigate and respond.

If the dispute cannot be resolved through direct communication, either party may refer the matter to binding arbitration. The arbitration shall be conducted in English. The decision of the arbitrator shall be final and binding on both parties.

Nothing in this clause limits your statutory rights as a consumer, which remain unaffected by any arbitration agreement.

16. Contact Us

If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or dispute, please contact the 11be support team through any of the following channels. All contact details are provided as plain text — they are not clickable links:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget accessible from any page on the 11be platform. Average response time: 2–5 minutes.
• WhatsApp: +880 1700 000000 — available 08:00 to 24:00 Bangladesh Standard Time (BST, UTC+6).

When contacting support regarding a dispute or complaint, please include your registered account username, a clear description of the issue, and any supporting documentation (such as screenshots or transaction reference numbers) to assist the team in resolving your query as efficiently as possible.