Responsible Gaming
at 11be Bangladesh
11be is committed to providing a safe, fair, and controlled gaming environment for every player across Bangladesh. Enjoy the thrill of the game — always within your limits.
Gaming Should Be Fun — Not a Problem
At 11be, we believe that gambling is a form of entertainment — one that millions of Bangladeshi players enjoy responsibly every day. Whether you are placing a bet on the BPL cricket season, spinning the reels on your favourite slot, or sitting down at a live dealer table, the experience should always remain enjoyable, controlled, and within your personal financial means.
We understand, however, that for a small proportion of players, gambling can become more than just entertainment. Problem gambling is a recognised condition that can affect individuals and families across Bangladesh, and 11be takes its duty of care to every registered player extremely seriously. That is why we have invested in a comprehensive suite of responsible gaming tools, built directly into the 11be platform, that give you full control over your gaming activity at all times.
This page outlines every responsible gaming tool available to 11be players, explains the warning signs of problem gambling, provides a short self-assessment checklist, and lists the support resources available to anyone in Bangladesh who feels that their gambling habits may be causing harm. All of the tools described here are available free of charge to every registered 11be account holder.
The Golden Rules of Responsible Play
Set a budget before you start and stick to it. Treat gambling as entertainment, not income. Take regular breaks. Never play when upset, tired, or under the influence of alcohol or substances. Keep track of how much time and money you are spending.
Know the Odds
Every casino game at 11be is powered by a certified Random Number Generator (RNG). The house always maintains a statistical edge over time. Understanding this means you enter every session with realistic expectations rather than the belief that a "big win" is guaranteed.
We Are Here to Help
11be's responsible gaming team is available around the clock via live chat, email at [email protected], and WhatsApp at +880 1700 000000. If you have any concerns about your own gaming habits or those of someone you know, please reach out immediately — no judgement, no delay.
Tools Built to Keep You in Control
Every one of these responsible gaming tools is available directly inside your 11be account settings — free of charge, active immediately, and enforceable by the 11be platform team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the 11be platform will prevent any further deposits until the period resets. Limits can be lowered immediately but can only be increased after a 7-day cooling-off period to prevent impulsive decisions.
Time-Out / Cooling-Off
Take a structured break from gambling with a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open and accessible for withdrawal of existing funds, but betting, casino play, and deposits are suspended for the duration you have chosen.
Self-Exclusion
If you feel that you need a longer break from gambling, 11be offers a formal self-exclusion option for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion, all account access — including deposits, betting, and login — is fully suspended and cannot be reversed until the exclusion period ends.
Session Time Limits
Set a maximum session duration in your account settings. When your chosen session time is reached, 11be will display a prominent on-screen reminder and can be configured to log you out automatically. This tool helps prevent extended sessions that can lead to impulsive or fatigued decision-making.
Activity Reports
Access a full history of your gaming activity — total deposits, total withdrawals, net win/loss position, average session length, and most-played games — from the Account History section of your 11be dashboard. Reviewing your activity regularly is one of the most effective habits for maintaining control.
Reality Check Reminders
Enable periodic on-screen notifications that remind you of how long you have been playing in the current session and how much you have wagered. Reality checks can be set at 15-minute, 30-minute, or 60-minute intervals and appear as non-intrusive overlay notifications during any game.
Deposit Limit Options at 11be
11be provides three tiers of deposit limit control so that every player can find the right level of financial protection for their individual circumstances. All limits are denominated in Bangladeshi Taka (BDT) and apply across all deposit methods including bKash, Nagad, Rocket, and Upay.
Cap the total amount you can deposit within any single 24-hour calendar day. Resets automatically at midnight BST (UTC+6).
Set an upper cap for total deposits across a rolling 7-day window. Resets every Monday at 00:00 BST regardless of when the limit was set.
Control your total monthly gambling spend with a hard cap on deposits across the full calendar month. Resets on the 1st of each month at 00:00 BST.
Time-Out & Self-Exclusion Periods
Whether you need a short break or a long-term pause, 11be provides structured options to temporarily or permanently suspend your gambling access. All suspensions are applied instantly upon request.
24 Hours
Short cooling-off break for immediate stress relief.
7 Days
Week-long time-out for reflection and reassessment.
6 Months
Extended self-exclusion for serious concern. Cannot be reversed early.
Permanent
Permanent account closure with no option to reopen. For severe cases.
Recognising the Warning Signs
Problem gambling does not always look the same for every person. It can develop gradually over time, and many players do not recognise the signs until the impact on their finances, relationships, or mental health has become significant. Being aware of the early warning signs is the most important first step.
If you recognise any of the following behaviours in yourself — or in someone you care about — it is important to take action immediately. 11be's responsible gaming tools and support team are available to help, and there is no stigma attached to seeking assistance.
Spending more than you can afford: Regularly depositing amounts that exceed your disposable income, borrowing money to fund gambling, or using money set aside for bills, rent, or food to place bets.
Chasing losses: Continuing to gamble — often with increasing bet sizes — in an attempt to recover money lost in a previous session. Chasing losses is one of the most dangerous gambling behaviours and frequently leads to significantly larger financial harm.
Inability to stop: Feeling unable to stop gambling even when you want to, or continuing to play well beyond the time or money limit you set for yourself before starting a session.
Preoccupation with gambling: Spending large amounts of time thinking about gambling — planning your next session, reviewing past results, calculating odds — even when you are not actively playing.
Hiding gambling activity: Concealing the extent of your gambling from family, friends, or colleagues — including lying about how much time or money you are spending on the 11be platform.
Neglecting responsibilities: Missing work obligations, family commitments, social events, or personal responsibilities in favour of gambling sessions.
Gambling to escape: Using gambling as a way to cope with stress, anxiety, depression, boredom, or personal problems rather than as a form of entertainment in its own right.
Deteriorating mental or physical health: Experiencing sleep disruption, mood swings, irritability, anxiety, or physical health problems that are directly connected to gambling activity or the financial stress it has caused.
Are You Gambling Responsibly?
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use the responsible gaming tools available in your 11be account or to contact our support team for guidance.
Have you ever spent more money on gambling than you originally intended to in a single session?
Have you ever borrowed money, sold possessions, or used funds earmarked for other purposes (rent, food, bills) in order to fund gambling activity?
Have you continued gambling after losing a significant amount in an attempt to win the money back?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop your gambling?
Have you lied to family members or friends about how much time or money you spend on gambling?
Has gambling ever caused significant problems with your finances, your relationships, your work, or your mental or physical health?
Do you find yourself thinking about gambling frequently when you are not actively playing — such as planning your next deposit, replaying past sessions, or calculating potential winnings?
Have you ever used gambling as a way to cope with stress, loneliness, depression, anxiety, or other difficult emotions rather than as a form of entertainment?
Support Resources for Bangladesh Players
You do not have to face problem gambling alone. These support channels are available to every 11be player, as well as to friends and family members who are concerned about a loved one's gambling habits.
11be Live Chat
Our responsible gaming team is available via live chat 24 hours a day, 7 days a week. Average response time is 2–5 minutes. Start a chat from any page on the platform.
Available 24/7Email Support
Write to our dedicated responsible gaming team. We respond to all responsible gaming emails within 24 hours. Please include your registered username in your message.
[email protected]WhatsApp Support
Reach the 11be support team via WhatsApp for fast, confidential assistance with responsible gaming tools, account restrictions, and self-exclusion requests.
+880 1700 000000National Helplines
Bangladesh players can contact the National Mental Health Helpline at 16789 (Kaan Pete Roi) for confidential counselling support related to addiction and compulsive behaviour. Available in English and Bengali.
16789 — Free CallSupport for Family & Friends
If you are concerned that a family member or close friend may have a problem with gambling, 11be encourages you to reach out on their behalf. Our responsible gaming team can provide guidance on how to approach the conversation and what steps can be taken to restrict their account with their consent. Contact [email protected] for a confidential discussion.
Professional Counselling
Problem gambling is a recognised psychological condition that responds well to professional treatment. Players across Dhaka, Chittagong, Sylhet, Khulna, and other major Bangladeshi cities may be able to access counselling services through local mental health clinics and government health facilities. Ask a healthcare provider for a referral to an addiction counsellor if you feel you need structured professional support.
Keeping Minors Safe from Gambling
11be has a zero-tolerance policy towards underage gambling. The minimum age to register an account and place any wager on the 11be platform is 21 years old. This policy is enforced through mandatory identity verification during the account registration process, and 11be reserves the right to request documentary proof of age at any time.
If an account is found to belong to a person under the age of 21, 11be will suspend the account immediately, retain the deposit, forfeit any winnings, and report the incident in accordance with applicable obligations. There are no exceptions to this policy.
Parents and guardians in Bangladesh who share devices with children are strongly encouraged to make use of parental control software to prevent access to online gambling platforms. A number of free and paid solutions are available for Android, iOS, and desktop devices that can restrict access to gambling websites by category.
Mandatory Age Verification
Every new 11be account must complete KYC (Know Your Customer) verification using a valid government-issued photo ID — such as a National Identity Card (NID), passport, or birth certificate — before deposits and withdrawals are permitted. Date of birth is cross-checked against identity documents to confirm the player is 21 or older.
Account Security & Privacy
Keep your 11be login credentials private and never share your username or password with anyone, including minors in your household. If you suspect that someone else has accessed your account without your permission, contact [email protected] immediately to have your account secured and reviewed.
Report Underage Access
If you believe a minor has gained access to the 11be platform — whether through your account or through an account of their own — please report it immediately by emailing [email protected] with the subject line "Underage Access Report". All reports are treated confidentially and investigated promptly by our compliance team.
Enjoy 11be — Always Within Your Limits
Explore our full range of games, sports betting, and casino entertainment — safe in the knowledge that 11be's responsible gaming tools are always available to keep you in control.